Question 1

Who makes Taylor And Caroline jewelry?

Accepted Answer

Every piece is handcrafted by Geena Dykes, a self-taught jewelry designer and stay-at-home mom from Hebron, Maryland. Geena has been creating artisan jewelry for over 11 years, drawing inspiration from the ocean at nearby Ocean City, MD. Taylor And Caroline is named after her son and her daughter.

Question 2

Are all pieces really handmade?

Accepted Answer

Yes — every single piece is handcrafted by Geena in her Maryland studio. No mass production, no factory work. Each piece is made one at a time with genuine care and attention to detail, which means no two pieces are exactly alike.

Question 3

Where is Taylor And Caroline located?

Accepted Answer

Taylor And Caroline is based in Hebron, Maryland, near Salisbury and Ocean City, MD. We ship to all 50 US states from our home studio.

Question 4

Is Taylor And Caroline on Etsy?

Accepted Answer

Yes! We have an active Etsy shop at etsy.com/shop/taylorandcaroline with over 808 sales and 258 five-star reviews. Our website (taylorandcaroline.com) offers the same handmade jewelry with the convenience of direct checkout.

Question 5

What makes Taylor And Caroline jewelry special?

Accepted Answer

Each piece is handmade using genuine natural materials — real abalone shell, authentic freshwater and baroque pearls, semiprecious gemstones, and sterling silver. The ocean-inspired designs are one-of-a-kind, and every order ships in a beautiful gift-ready box at no extra charge.

Question 6

Is the abalone shell real?

Accepted Answer

Yes, all abalone shell used in Taylor And Caroline jewelry is genuine natural paua (abalone) shell. The iridescent colors — greens, blues, purples, and pinks — are completely natural and unique to each shell. No dyes or artificial coloring are used.

Question 7

Are your pearls real or faux?

Accepted Answer

All pearls used in our jewelry are genuine freshwater or baroque pearls — never faux or plastic. Freshwater pearls are cultivated in freshwater mussels and have a natural luster. Baroque pearls are irregularly shaped natural pearls prized for their unique organic forms.

Question 8

What metals do you use?

Accepted Answer

We primarily use sterling silver (92.5% pure silver) for clasps, findings, and settings. Some pieces also feature gold-filled or gold-tone components. All metal types are specified in each product description.

Question 9

Will the jewelry tarnish?

Accepted Answer

Sterling silver naturally tarnishes over time when exposed to air and moisture. This is normal and can be easily reversed with a silver polishing cloth. To slow tarnishing, store your jewelry in an airtight pouch or box when not wearing it, and avoid contact with perfumes, lotions, and water.

Question 10

What gemstones do you use?

Accepted Answer

We work with a wide variety of semiprecious gemstones including labradorite, turquoise, kyanite, onyx, quartz, agate, and more. All gemstones are genuine and natural unless otherwise noted in the product listing.

Question 11

Are your pieces suitable for sensitive skin?

Accepted Answer

Most of our pieces use sterling silver findings, which are generally well-tolerated by people with metal sensitivities. If you have a known allergy to specific metals, please check the product description carefully or contact us before purchasing and we will do our best to accommodate you.

Question 12

How long does shipping take?

Accepted Answer

Orders are packed and shipped within 1–2 business days. After your order ships, standard delivery takes 3–7 business days. Total time from order to delivery is typically 4–9 business days. Custom orders may take 2–4 weeks.

Question 13

How much does shipping cost?

Accepted Answer

Shipping is FREE on all orders over $50. Orders under $50 ship for a flat rate of $5.99. We ship via USPS within the United States.

Question 14

Do you ship internationally?

Accepted Answer

Currently we ship to all 50 US states only. We do not offer international shipping at this time. If you are outside the US, you may be able to purchase through our Etsy shop, which offers international shipping options.

Question 15

Can I track my order?

Accepted Answer

Yes! Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the USPS website.

Question 16

What if my order arrives damaged?

Accepted Answer

We take great care in packaging every order, but if your jewelry arrives damaged, please contact us immediately at hello@taylorandcaroline.com with photos of the damage. We will make it right with a replacement or full refund — no questions asked.

Question 17

Can I change or cancel my order after placing it?

Accepted Answer

Please contact us as soon as possible if you need to change or cancel your order. Since orders ship within 1 to 2 business days, we can accommodate changes or cancellations within 24 hours of ordering in most cases. Custom orders cannot be cancelled once work has begun.

Question 18

Do you take custom orders?

Accepted Answer

Absolutely! Custom orders are one of our favorite things to do. Geena loves creating one-of-a-kind pieces tailored to your vision. Visit our Custom Orders page to submit a request with your ideas, preferred materials, and budget.

Question 19

How long does a custom piece take?

Accepted Answer

Custom orders typically take 2–4 weeks from approval to shipment, depending on complexity and material availability. We will give you a specific timeline when we confirm your custom order.

Question 20

Can I request a specific shell or stone?

Accepted Answer

Yes! When submitting a custom order request, please describe the materials you have in mind — a specific shell type, gemstone, color palette, or style. Geena will let you know if the materials are available and suggest alternatives if needed.

Question 21

Do you make jewelry for weddings or special events?

Accepted Answer

Yes! We love creating bridal jewelry, bridesmaid gifts, and pieces for special occasions. Whether you need a single statement necklace or a matching set for the whole bridal party, we can help. Contact us early to ensure enough lead time.

Question 22

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for items in original, unworn condition. To initiate a return, email us at hello@taylorandcaroline.com with your order number. Custom orders and sale items are non-returnable.

Question 23

Do you offer gift wrapping?

Accepted Answer

Every order automatically ships in a beautiful gift-ready box with tissue paper at no extra charge — perfect for gifting! No need to request it separately.

Question 24

How do I care for abalone shell jewelry?

Accepted Answer

Abalone is a natural material sensitive to chemicals and moisture. Wipe gently with a soft dry cloth after wearing. Avoid contact with perfumes, lotions, and water. Store separately from other pieces to prevent scratching. The iridescent surface can be dulled by oils and chemicals.

Question 25

How do I care for pearl jewelry?

Accepted Answer

Pearls are organic gems that require gentle care. Wipe with a soft damp cloth after wearing to remove skin oils and sweat. Keep away from all chemicals, perfumes, and hairspray. Pearls should be the last thing you put on and the first thing you take off.

Question 26

How do I clean sterling silver jewelry?

Accepted Answer

Polish sterling silver with a soft silver polishing cloth to restore shine. For heavier tarnish, a mild silver cleaning solution can be used. Avoid ultrasonic cleaners for pieces with shells or pearls. Store in an anti-tarnish pouch when not wearing.

Frequently Asked Questions

Who makes Taylor And Caroline jewelry?

Are all pieces really handmade?

Where is Taylor And Caroline located?

Is Taylor And Caroline on Etsy?

What makes Taylor And Caroline jewelry special?

All Questions at a Glance